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Refund policy guarantees the quality and shelf life of the products under the following conditions:

  • Unrefrigerated products should be stored in a cool place and protected from light ;
  • Refrigerated products must be unpacked immediately after receipt and stored at a temperature of max. 2-5 ° Celsius.

As long as the Customer can demonstrate compliance with his obligations, assumes the warranty for defects in the products ordered until the expiration of the storage date, but a maximum of 2 years from the date of delivery. For products without a shelf life, the legal period of 2 years from the date of delivery applies.

In the event of a product defect, exclusively offers the Customer a partial or complete replacement by an equivalent product or a reduction in the price of the product. Termination of the contract is only possible when the product cannot legitimately be used or consumed without causing harm to health.

There is no general right of return on products that are free from defects and correctly delivered. The warranty is expressly excluded for products whose intrinsic quality does not meet the Customer's requirements (eg taste requirements).