Shipping policy

Delivery

The products ordered are delivered to the delivery address within 2 to 5 working days (in Switzerland). In view of international regulation regarding >24° alcohol, no international shipments can be made. No deliveries are made on Sundays or official national holidays and those of the canton of Vaud. The confirmation of dispatch of the order may indicate an indicative deadline, but this deadline does not constitute a contractual commitment and may be modified at any time.

Delivery can be made by a partner service. The order is placed at the delivery address, as a general rule in the milk box (letter box), in front of the front door, or directly to the person designated by the Customer in advance. The Customer therefore accepts that in the event of his absence his order is simply deposited at the delivery address he has indicated. The Customer is required to provide exact information on the delivery address. If, failing this, lemonbrothers.ch should be unable to make the delivery due to an incorrect address provided by the Customer, Lemon Brothers Sàrl is entitled to cancel the order and to invoice the Customer a sum flat rate of CHF 50.00 for administrative costs.

The Customer bears the risks associated with the transport of the products to the indicated delivery address. However, Lemon Brothers Sàrl commits to respecting the cold chain until delivery of the order to the address indicated. As soon as delivery is made, the Customer assumes full responsibility for respecting the cold chain.

If Lemon Brothers Sàrl, or the delivery partner, are unable to deliver an order confirmed by email, Lemon Brothers Sàrl cancels the order and informs the Customer by email. The Customer is not entitled to any compensation, except the reimbursement of the price of the products if the payment has already been made.

Standard delivery price (in Switzerland) :

Parcel up to 2 kg: CHF 8
Parcel from 2 to 10 kg: CHF 10
Parcel from 10 to 30 kg: CHF 21
Parcel over 30 kg: CHF 30

Delivery is free from a purchase of CHF 150 per order (in Switzerland).