Terms of Sales

Lemon Brothers Sàrl, whose registered office is located at Avenue de la Dôle 27, 1005 Lausanne, Switzerland (hereinafter "lemonbrothers.ch"), operates an online store. The offers are intended for private adults and legal entities located in Switzerland or abroad (hereinafter the "Customer"). 

These general terms of sale (hereinafter "GTS") govern the entire purchasing procedure on lemonbrothers.ch, in particular the registration of Customers, the registration and use of data concerning them, orders, deliveries, payments, and any complaints.

Product offers and prices

The price of the products available on lemonbrothers.ch is denominated in Swiss francs and already includes all possible taxes and fees (such as VAT). The price of transport is the responsibility of the Customer but is not indicated in the price of the products. Shipping costs can be viewed here.

The images presented in advertisements, brochures, the website, etc., as well as all information concerning the products are used for illustration purposes only and are not contractual.

Lemonbrothers.ch reserves the right to generally limit the deliverable quantity of certain products, or even not to deliver a given product.

 

Order

Orders on lemonbrothers.ch are made exclusively online.

Once the Customer has made their choice of products, they will appear in the shopping cart. The total price includes the price, all taxes included, and shipping costs.

By validating his order, the Customer makes an offer to purchase. By clicking on this button, the Customer confirms the accuracy of all the information he has indicated. At this stage, the validation of the order only proves that the Customer's order has reached lemonbrothers.ch but does not yet constitute acceptance of the Customer's offer. Within a short time after the order, the Customer receives by email, from lemonbrothers.ch, a confirmation of receipt of the order, which constitutes proof of the sales contract between lemonbrothers.ch and the Client. Only this confirmation by email validates the establishment of a contractual link between the parties.

With the current state of technology, it is not possible to guarantee that data transfer via the Internet will work without error and / or continuously. Lemonbrothers.ch is not responsible for the permanent and uninterrupted availability of its website, nor for technical and electronic errors that may occur during the ordering process. In particular, it cannot be held responsible for delays in processing, accepting orders, or handling credit card errors.

Finally, lemonbrothers.ch reserves the right to cancel orders. In this case, the Customer will be informed by email before the delivery of the products and will be refunded if necessary.

 

Payment

Payment is due and payable as soon as confirmation of receipt of the order is received by email. Several payment methods are available, but lemonbrothers.ch however, reserves the right to decide on the means of payment accepted in specific cases.

The possible payment methods are:

• credit card
• Paypal

The possible means of payment are indicated at the time of the order.

For payment methods, the entry by the Customer of the access data required for online banking services is carried out on an internet platform made available by the third party. This internet portal and the corresponding technical infrastructure necessary for the transmission of access data are outside the sphere of influence of lemonbrothers.ch. Therefore, lemonbrothers.ch declines all responsibility for the use of these payment methods by the Customer.

 

Loyalty bonuses

Lemonbrothers.ch can grant loyalty bonuses in the form of [discounts, gift vouchers, offered products].

 

Subcontractors

Lemonbrothers.ch has signed contracts with the following subcontractors:

• La Poste - for delivery
• Stripe - for online payment
• Paypal - for online payment

 

 

Delivery

The products ordered are delivered to the delivery address within 2 to 5 working days (in Switzerland).  In view of international regulation regarding >24° alcohol, no international shipments can be made. No deliveries are made on Sundays or official national holidays and those of the canton of Vaud. Confirmation of receipt of the order may indicate an indicative deadline, but this deadline does not constitute a contractual commitment and may be changed at any time.

Delivery can be made by a partner service. The order is placed at the delivery address, as a general rule in the milk box (letter box), in front of the front door, or directly to the person designated by the Customer in advance. The Customer therefore accepts that in the event of his absence his order is simply deposited at the delivery address he has indicated. The Customer is required to provide exact information on the delivery address. If, failing that, lemonbrothers.ch should be unable to make the delivery due to an incorrect address provided by the Customer, lemonbrothers.ch is entitled to cancel the order and to invoice the Customer the sum of CHF 50.00 for administrative costs.

The Customer bears the risks associated with the transport of the products to the indicated delivery address. However, lemonbrothers.ch commits to respect the cold chain until delivery of the order to the indicated address. As soon as delivery is made, the Customer assumes full responsibility for respecting the cold chain.

If lemonbrothers.ch or the delivery partner are unable to deliver an order confirmed by email, lemonbrothers.ch cancels the order and informs the Customer by email. The Customer is not entitled to any compensation, except the reimbursement of the price of the products if the payment has already been made.

Standard delivery price (in Switzerland) :

• Parcel up to 2 kg: CHF 8
• Parcel from 2 to 10 kg: CHF 10
• Parcel from 10 to 30 kg: CHF 21
• Partel +30kg : CHF 30

Delivery is free from a purchase of CHF 150 per order.

 

Customer rights

Lemonbrothers.ch guarantees the quality and shelf life of the products under the following conditions:

• Non-refrigerated products should be stored in a cool, dry place, protected from light;
• Refrigerated products must be unpacked immediately after receipt and stored at a temperature of max. 2-5 ° Celsius.

As long as the Customer can demonstrate compliance with his obligations, lemonbrothers.ch assumes the warranty for defects in the products ordered until the expiration of the storage date, but a maximum of 2 years from the date of delivery. For products without a shelf life, the legal period of 2 years from the date of delivery applies.

In the event of a product defect, lemonbrothers.ch exclusively offers the Customer a partial or complete replacement by an equivalent product or a reduction in the price of the product. Termination of the contract is only possible when the product cannot legitimately be used or consumed without causing harm to health.

There is no general right of return on products that are free from defects and correctly delivered. The warranty is expressly excluded for products whose intrinsic quality does not meet the requirements of the Customer (eg taste requirements).

 

Force Majeure

Lemonbrothers.ch is not responsible for a violation of its obligations insofar as this failure results from an external cause which is beyond the reasonable control of lemonbrothers.ch, such as for example severe weather, an epidemic, a pandemic, or acts of vandalism (a "force majeure"). Lemonbrothers.ch undertakes to notify the Customer as soon as it becomes aware of a case of force majeure and to do everything reasonably possible to overcome the event.

Upon the occurrence of an event constituting force majeure, the dates and periods relating to the performance of the obligations arising from these GTS will be adapted by the parties by mutual agreement. In the absence of agreement, the dates and periods will be extended by a period equivalent to the duration of the force majeure, to which will be added a reasonable period for the resumption of performance of its obligations by the party.

Lemonbrothers.ch is not obliged to pay damages, such as compensation for delay, for damages caused by the occurrence of an event constituting force majeure. However, if the events constituting force majeure persist, the Customer may declare the contract terminated and must in this case notify it to lemonbrothers.ch within a reasonable time.

 

Use of the website

The Customer is also responsible for the security of his customer account. In particular, the Customer must not disclose his account identifiers, bank details, password to other people and must protect this information against access by other people.

The Customer is personally responsible for ensuring that his use of the website does not violate these T & Cs or any other applicable law or regulation (for example, criminal laws, data protection laws) and does not infringe the rights of third party (including copyright, database rights, trademark rights, design, patent, license rights, etc.).

The Customer will navigate the website with the greatest care. In particular, the Client may not use the website's servers for any form of excessive automated mass activity (for example, spamming), nor relay any other form of unsolicited advertising or solicitation through the servers. of lemonbrothers.ch, nor attempt to disrupt or modify the servers in any way that could harm the website or the services, or any other user of the services. Lemonbrothers.ch reserves the right to suspend or terminate access to the website to the disruptive Customer without notice in a case of abuse.

Ultimately, the website may contain links to third party websites or services that lemonbrothers.ch does not own or control. Lemonbrothers.ch assumes no responsibility for the content, privacy policies or practices of any third party websites or services.

 

Complaints

Any complaint can be made by completing the Contact form.

 

Data protection

Lemonbrothers.ch protects the Customer's personal data in accordance with the Personal Data Protection Policy which can be viewed here. This Policy is an integral part of these GTS.

The Customer further agrees not to transmit sensitive data (health data for example) that would not be useful for lemonbrothers.ch.

 

Responsibility of lemonbrothers.ch

Lemonbrothers.ch, including its auxiliaries, cannot be held liable for damage greater than the price of the disputed order, to the extent that applicable law so permits.

In addition, and except in the event of serious misconduct, lemonbrothers.ch excludes all liability towards the Customer, or his auxiliaries, for all damage suffered due to a cyber attack on the website or due to improper use of the product ordered.

 

Entire GTS

These GTS constitute the agreement between the parties, to which must be added any written or electronic correspondence exchanged upon conclusion of the sales contract. The present GTS replace and cancel the agreements previously concluded between the parties, whether verbal or written, with regard to the questions presented.

 

Applicable law and dispute resolution

These T & Cs as well as all its subsequent modifications are subject to Swiss law, in particular to art. 184 ff Swiss Code of Obligations.

The Courts of the canton of Vaud are competent for any dispute in connection with these GTS.